FAQ
Frequently Asked Questions
- COVID-19
We will not charge a rescheduling fee for changes related to the COVID health crisis. Any deposits and payments will be credited toward the agreed upon rescheduled date.
- Can you provide backdrops?
Yes, we can provide a variety of backdrops. Contact us to discuss your theme and we’ll be sure to provide you with recommendations.
- What are your photo and print limits?
There’s no limit to the number of sessions your guests can enjoy and we ensure that every guest gets a copy of their photo!
- How can guest view and share the photos?
Photos can be uploaded to an online gallery on our website for viewing after the event. We are able to password protect upon request.
- What will happen to my event photos?
Photos are stored on our servers for 30 days. During this time, you may request a USB with all photos for an additional charge. Photos will be removed after the 30 day expiration.
- Do you offer Social Media features?
Yes, we offer Social Media integration as allowed by social media platforms.
- Can my event photo gallery be password protected?
Yes, your event photo gallery can be password protected. Please let us know ahead of time so that we can make arrangements to inform your guests.
- Where do you provide service?
We offers services in the District of Columbia, Maryland, and Virginia. We are available for travel outside of these areas under special arrangements.
- Do you work at outdoor events?
Yes, but please let us know ahead of time. There are often more logistics to arrange an outdoor event. Be sure to contact us so we can help work out the details of your event.
- How long can we stay at your event?
Our packages begin with an operation time of 2 hours, and we can accommodate full-day and multi-day events.
- Do you provide props?
Yes, absolutely. We offer a variety of props. Speciality and/or custom props available upon request at an additional charge. Please contact us for further information.
- What payment methods are accepted?
Credit/Debit card and business check for Corporate Events. Unfortunately, we do not accept personal checks.
- Are there any fuel charges?
There are no additional fees for any event that is within a 30-mile drive from College Park, MD. Each package includes travel miles within 30 miles of College Park, MD. If your event venue location is outside of the included miles, you will be charged $1.25 per mile.
- Can the booth remain idle?
Idle hours, such as if there is a meal or speech leaving the booth unused, can be arranged with the client for an additional cost. During “idle hours” the service time you purchased is paused.
- What if I must cancel my event?
If you cancel over (+61) days till the event, you will receive a refund of 100% of the remaining balance paid. If you cancel within sixty (-60) days of the event date, you will receive a refund of 50% of the remaining balance paid. If you can within thirty (-30) days of the event date, the full amount paid will be forfeited. All deposits are non-refundable.
- What if I have to change my event's date?
Requests for a date change must be made in writing at least thirty (30) days in advance of the original event date. Date change is subject to availability and receipt of a new service contract.
- How much power is required?
The photo booth must be located within 50 feet (along a wall) of a standard 110V, 10 Amp, 3-Prong electrical outlet. The circuit containing the outlet must be free of any other loads.
- What is your booking fee?
A non-refundable booking of no less than 50% towards your balance is due immediately in order to reserve your event. This is applied toward your total payment. The remaining balance will be due no less than 2 weeks prior to the event date.
